Refund Policy

Digital Product Delivery

PivotSnap is a digital product. Upon successful payment, you will receive the indicator source code via email to the address provided at checkout. Because the product is delivered electronically and immediately, our refund policy differs from policies typical of physical goods.

Refund Eligibility

• Before delivery: If, for any reason, you do not receive your purchase confirmation or the code delivery email within 24 hours of payment, contact us at support@pivotsnap.tech and we will either resend it or issue a full refund, at your choice.
• After delivery: Because the product source code is delivered directly to you upon purchase, all sales are final once the code has been delivered, except as described below. This is standard practice for digital products where the item itself cannot be returned once received.
• Technical issues: If PivotSnap does not function as described due to a genuine technical defect, not simply a difference in trading outcomes or personal preference, contact us within 7 days of purchase at support@pivotsnap.tech. We will attempt to resolve the issue; if we cannot, a refund may be issued at our discretion.

What Is Not Covered

• Trading losses, missed trades, or dissatisfaction with the indicator performance in live market conditions. PivotSnap is an analytical tool, not a guarantee of profitable trades — see our Risk Disclaimer for more detail.
• Change of mind after the code has been delivered.
• Requests made outside the 7-day technical issue window described above.

How to Request a Refund

Email support@pivotsnap.tech with your order confirmation and a description of the issue. We aim to respond within 3 business days.

Chargebacks

We ask that you contact us directly before initiating a chargeback with your payment provider — most issues can be resolved faster this way, and unresolved chargebacks may result in restricted access to future purchases.

Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.